Careers

Who We Are:

MapLight Therapeutics is a clinical-stage biotech company focusing on drug discovery for central nervous system disorders. We combine cutting-edge technologies, including optogenetics, in vivo physiology, and spatial transcriptomics, to identify novel drug targets and develop effective therapies to address psychiatric symptoms.

What You’ll Do:

This Role will be responsible for the day-to-day administration and break/fix troubleshooting of end-user platforms and various laboratory computer systems. The candidate will also be responsible for assisting in the buildout and use of back-end IT administration systems (MDM, RMM, SEIM/SOC). This role will have you working with best-in-class systems and tools and helping implement cutting-edge technologies. Additional opportunities for learning exist in cloud computing, governance, compliance, and regulatory systems.

This role reports to the Senior Director of Information Technology.

Responsibilities:

Help Desk Management:

• Oversee the day-to-day operations of the Help Desk, ensuring timely and effective resolution of technical issues.
• Monitor the ticketing system to prioritize and assign tasks appropriately.

Technical Support:

• Provide high-level technical support for escalated issues.
• Collaborate with team members to troubleshoot and resolve complex problems.

Infrastructure Management:

• Coordinate with other IT teams to ensure the smooth functioning of the organization’s IT infrastructure.
• Implement and maintain IT policies and procedures.

User Training:

• Develop and conduct training programs for end-users to enhance their technical skills.
• Create documentation for common issues and resolutions.

Budget Management:

• Assist in developing and managing the IT budget related to the Help Desk function.

Vendor Management:

• Liaise with external vendors for support and services related to the Help Desk.

Security Compliance:

• Ensure compliance with IT security policies and procedures.
• Implement measures to safeguard sensitive information.

We consider these behaviors we seek in all ML employees:

• You can participate and work effectively with multiple cross-functional teams.
• You have strong interpersonal skills and understand relationships are crucial to success.
• You are a leader. Teams love working with you, and you take pride in mentoring and supporting the careers of others.
• You’re a team player willing to roll up your sleeves and get the job done.

Qualifications:

• Proven experience in a leadership role within IT, with a focus on Help Desk management.
• Bachelor’s degree in information technology, computer science, or a related field is preferred.
• Strong technical background with expertise in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience with ITIL or other IT service management frameworks.
• Familiarity with IT security best practices.
• Leadership and team management.
• Technical proficiency in IT systems and infrastructure.
• Excellent communication and interpersonal skills.
• Problem-solving and troubleshooting abilities.
• Project management skills.
• Budget management.
• Knowledge of IT security practices.

Location: This is a hybrid-role located at our office in Redwood City, CA.

MapLight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.